DELIVERY

You will receive your order within five working days, providing items are in stock.

STANDARD UK DELIVERY

Delivery and packaging is £7.50.

NEXT DAY UK DELIVERY

Delivery and packaging is £9.99

CHANNEL ISLAND & EUROPE

Standard delivery at £12.00

OVERSEAS DELIVERY

Overseas orders, other than Europe are charged on an individual basis, please call +44 (0)20 8286 2200 for a quote. Alternatively email us at info@pouledeluxe.com for a quote. We are happy to ship anywhere in the world

All deliveries will need to be signed for. Please give an address where someone will be available to sign for your delivery.

RETURNS AND EXCHANGES

We want you to be completely happy with your order. So if you should change your mind for any reason, or things aren’t quite what you expect, we’re happy to offer a no-quibble money back guarantee.

All we ask is that you return the item to us within 7 days of receipt, in perfect condition, in its original packaging, and we’ll be happy to replace it or give you a full refund. Please allow fourteen days for your return to be processed. For your safety, please ensure you obtain and keep proof of posting from the Post Office.

Other than in the rare case of incorrect or faulty items, we’re afraid we cannot be responsible for the cost of returning goods to us.

In the event that we are unable to supply your goods within the stated delivery period, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Please complete the details on the returns note, supplied with goods (returns notes also available by clicking here)